FAQ

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answers here.

Do you service both tankless and traditional water heaters?

Yes, absolutely. We specialize in both tankless and traditional systems — whether you need a repair, replacement, or just routine maintenance, our techs handle it all with the same level of care and expertise.

What’s the difference between a boiler and a water heater?

Boilers heat water to circulate warmth throughout your home, while water heaters provide hot water for showers and taps. We service and install both, and we’ll help you decide which is best for your comfort and energy goals.

How much does it cost to have someone come out?

We charge a $125 booking fee that covers your technician’s visit, diagnosis, and quote. The best part? That fee is refunded when you move forward with any new install, repair, or maintenance service.

Why do you charge a $125 booking fee?

It ensures we reserve dedicated time for your visit and dispatch a qualified technician ready to solve your issue. It’s our way of valuing your time — and ours — while keeping scheduling fair for everyone.

What types of heating systems do you work on?

We handle furnaces, boilers, heat pumps, and radiant floor heating — both gas and electric. If it heats your home, we can service it.

Do you install or repair tankless water heaters?

Yes, we do both. Tankless systems are efficient and long-lasting, but they require precise installation and care — that’s where we come in.

Do you handle emergency HVAC calls?

We do our best to prioritize emergencies. If your heat or cooling goes out, call or message us — we’ll get you scheduled as soon as possible.

How soon can you come out for service?

Most appointments can be booked within 24–48 hours, depending on availability. Our goal is to make you comfortable again as soon as possible.

What areas do you serve?

We serve homeowners and small businesses across the Denver Metro area and surrounding communities. You can message us your ZIP code and we’ll confirm right away.

Can I get a quote before scheduling a visit?

For installs or replacements, yes — we can give a ballpark estimate. For repairs, an in-person visit helps us diagnose accurately. Your $125 visit fee covers that assessment and is credited toward any approved work.

Do you offer financing?

Yes, we work with trusted partners to provide affordable financing for larger repairs and new systems. We’ll walk you through options that fit your budget.

How long does a tune-up take?

Most tune-ups take about an hour. Our technicians inspect, clean, and test your system so it runs safely and efficiently all season.

Why should I schedule annual maintenance?

Regular maintenance helps prevent costly breakdowns, improves efficiency, and extends your system’s life — saving you money in the long run.

Do you replace air filters?

Yes! We can replace filters during maintenance or service calls and help you choose the right one for your system and air quality needs.

How do I know if my heater needs repair or replacement?

If it’s over 10–15 years old, makes strange noises, or isn’t heating evenly, we’ll evaluate it. Sometimes a simple repair fixes it; other times replacement is more cost-effective.

Do you offer warranties?

Yes, all new installs come with manufacturer warranties, and our workmanship is guaranteed. We’ll go over all details before starting any project.

Are your technicians licensed and insured?

Absolutely. Every technician is licensed, insured, and background-checked for your peace of mind.

What brands do you work with?

We work with all major brands including Rheem, Carrier, Trane, Lennox, and Navien. Whatever system you have, we can handle it.

Can you help lower my energy bills?

Yes — through system tune-ups, smart thermostats, and high-efficiency upgrades, we can help you save on energy without sacrificing comfort.

How often should I have my HVAC system checked?

Twice a year is ideal — once before heating season and once before cooling season. Preventive care is key to avoiding surprise breakdowns.

Do you offer air conditioning repair too?

Yes, we handle both heating and cooling. Whether it’s your furnace or AC, one call gets your home back to the right temperature.

Can I reschedule my appointment?

Of course! Just let us know 24 hours in advance so we can adjust the schedule and help another customer if needed.

What should I do if my system stops working suddenly?

Turn off the unit, check your breaker and thermostat, and give us a call. We’ll walk you through next steps or send a technician right away.

Do you clean ducts or vents?

While our main focus is HVAC systems, we can recommend trusted local partners for duct and vent cleaning.

Can you help me choose a new HVAC system?

Yes, we’ll assess your home size, insulation, and comfort needs to recommend a system that’s efficient, reliable, and the right fit for your space.

What payment methods do you accept?

We accept all major credit cards, checks, and contactless payments. Financing options are also available upon request.

Do you offer service plans or memberships?

We’re introducing seasonal maintenance plans soon — they’ll include annual tune-ups, priority scheduling, and discounts on repairs.

What makes 5 Star Quality HVAC different?

We’re a small, dedicated team that treats every home like our own. No upsells, no pressure — just honest work and genuine care for our neighbors.

How do I book an appointment?

You can book directly online or through this chat — just tell us what you need, and we’ll handle the rest. It takes less than two minutes.

What if I’m not sure what’s wrong with my system?

No worries! Describe what’s happening — weird noises, no heat, uneven temps — and we’ll help diagnose it. That’s exactly what our $125 visit covers.

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About us

At 5 Star Quality HVAC, we’re a small Colorado-based team with a big heart. Family-driven and locally trusted, we bring honest work, reliable service, and real care to every home we help keep comfortable.

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BUSINESS Hours

Mon - Fri 8:00 - 5:30,

Sat/Sun - CLOSED

303-345-4545
[email protected]

Service Areas

Arvada, CO

Aurora, CO

Brighton, CO

Broomfield, CO

Castle Rock, CO

Commerce City, CO

Conifer, CO

Denver, CO

Englewood, CO

Evergreen, CO

Franktown, CO

Golden, CO

Henderson, CO

Littleton, CO

Lone Tree, CO

Morrison, CO

Parker, CO

Thornton, CO

Westminster, CO

Wheat Ridge, CO

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